Skyline Process

Upon completion of your journey, your Travel Designer will send you a feedback form for you to complete. We value your feedback seriously and use the information you provide to continue a high level of excellence and service.

We recommend taking the time to review our website, in particular, Destinations, Experiences and Journeys. This will be a great starting point for you to begin thinking about the style of trip that you are looking for.

You have the choice to either make contact by phone+9470 777 7676or email info@skylinesrilanka.comand speak with an expert Travel Designer from Skyline, or fill in our Enquiry form.

From experience, we find that direct contact via the phone helps us gather information on your past travel journeys, the style of travel you prefer and the experiences you are looking for. We encourage all our clients to feel comfortable in chatting with one of our knowledgeable travel designers direct and form a close working relationship from the start of your journey to the finish.

Once we have received your commitment deposit, your expert Travel Designer will begin considering your specific requirements for your journey based on the information you advise, including your travel dates, the number of people in your travel party, special interests and style of travel.

From here they will begin creating a journey especially tailored for you! We arrange all components of your tailor made holidays such as accommodation, touring, meals and travel.

You will receive a copy of your proposed hand crafted journey in a full-colour itinerary format. Please take the time to read through your itinerary. We are more than happy to answer any questions or comments you may have about your holiday. If your itinerary requires some refining we are happy to do this also.

In order to confirm your Srilankan travel arrangements, we will send you an invoice for 25% deposit payment of the total trip cost (unless advised otherwise). Once we have received deposit payment we will secure all arrangements for your journey.

The balance of your trip payment is required 90 days prior to travel (unless advised otherwise).

Approximately 30 days before you travel we will send you a copy of your final itinerary and contact details that you can leave with your family and friends. We will also advise you of our 24-hour emergency contact phone number that you can utilise while in the country if need be.

On arrival at your first destination, all your required travel documentation for your trip will be waiting for you. Your Travel Designer will contact you on arrival and periodically throughout your trip to ensure all is running seamlessly.

Upon completion of your journey, your Travel Designer will send you a feedback form for you to complete. We value your feedback seriously and use the information you provide to continue a high level of excellence and service.